DVLA Aims To Make Online Transactions Easier
March 3, 2014
The Driver and Vehicle Licensing Agency (DVLA) is planning to make online fleet transactions with the agency easier, including the introduction of a system allowing customers to pay vehicle excise duty in bulk, and allowing drivers to access more services online, according to the DVLA website.
The changes, which are expected to be implemented after an extensive review, also mean that the services will be tailored to the individual needs of drivers, roads minister Stephen Hammond said. The agency aims to deliver simpler bulk transactions for its most valuable customers – including fleet operators, the motor trade and hire businesses.
The DVLA currently provides excellent customer services, but the agency wants to improve them further, Hammond says. The changes mean that drivers will be able to easily access more services on the Internet rather than filling out paper forms and spending time on the phone, he added.
With the proposed changes to the online services, the agency will turn into a centre of digital excellence, which will provide guidance for other departments in the UK government, the government website claims.
The British Vehicle Rental and Leasing Association (BVRLA), the trade body for companies engaged in the leasing and rental of cars and commercial vehicles, has welcomed the review and said that it agrees with the recommended changes, said Gerry Keaney, BVRLA chief executive.
The review highlights ambitious goals for the agency and the BVRLA is looking forward to working with the DVLA in an effort to deliver major cost and efficiency savings for its members, Keaney commented.